RETURN AND EXCHANGE POLICY
Office 12, Building 94, Road 85, Block 423
Jidhafs, Kingdom of Bahrain
Al Nawaem Jewellery Bahraini Partnership Company (AL Nawaem Online Store)
Tel No: +973 1740 0478
Opens Sunday - Thursday
09:00AM – 05:00PM
At alnawaem.com we always strive to uphold our strong service attitude. We want you to experience a “100% Customer Satisfaction”. We seriously take care of each after-sale query, and deal with it. If you are not satisfied with any part of your online shopping, you can directly contact our customer service representative to work it out with you.
Returns, Exchanges and Refunds
Returns – Item must be returned to us within 7 days from the date of received. We must re-sell the item; hence it is only fair you return it in the exact same condition as we sent it to you namely, the item must be unworn, in the original condition, must be sealed with original Al Nawaem packaging, accompanied by the original product certificate, and original invoice. (Please refer to our Refund Policy for Refunds on Returns).
Refund– If you changed your mind for whatever reason, you have up to 30 days maximum for a refund guarantee. Processing will start from the date of received as we have to do an item verification, quality/authenticity checks and payment reversals. Al Nawaem Jewellery only refund the full amount you paid online, excluding Shipping, Tax & Import Fees collected in your country.
Shipping – We use Fedex worldwide, within Bahrain and selected GCC countries we may use alternate suppliers. Our aim is to get your order to you as fast and cost effective as possible, so we use suppliers who can deliver on this only.
STEP1 – Download the return form application complete the details and place the item(s) in original packaging. Make sure that before you enclose and seal the items, the packaging is complete with original invoices and certificates and return it within 7 days from the date you received the item.
STEP2 – Ship the item with return label provided by the Shipping Company and securely affix your return label to the outside of the shipping package.
STEP3 – Once we received and approved the item as a legitimate return, for refund request, you will receive an email confirmation and your purchase will be refunded against the payment method originally used. It may take 10-15 working days to reflect in your bank.
The company will be responsible for arranging to have the item(s) returned to us against the courier (FedEx) we used for shipping the item(s). Neither item is in good condition, has no damage nor issue, the consignee will be responsible in paying the shipping fee or if duty is assessed in your package.
In the event of failure to return any item(s) to us within the time limits stated, even though validly cancelled through emails and chat, we reserve the right to charge any cost of recovery of the item(s) and you will of course be notified accordingly.
IMPORTANT: alnawaem.com will not accept items that indicates or shows any signs tampering or modifications on the products and such items will be returned to the sender immediately. Al Nawaemjewellery.com only sells authentic natural stones and metals unless otherwise specified on your warranty All Al Nawaem products details and specifications related to gold weight and diamond details are clearly printed on your product label.
If you would like to exchange your purchased item for an alternative one, please email us at firstname.lastname@example.org, alternatively you can contact us to our chat room located at the bottom of this website, serves you Sunday-Thursday at 09:00AM-05:00PM.
To return an item to us for exchange, please follow the procedure detailed above.
In the event of failure to return any item to us within the time limits stated, even though validly cancelled through emails or chat, we reserve the right to charge additional cost of recovery of the item(s).
1. The return is possible only if the product is of incorrect size, received damaged or defective.
2. The products should be new or in unused condition. It should not have any scratches, marks or damage with all the original packaging and materials included.
If the item has been resized, altered or damaged, we won't be able to offer the exchange and will have to return it to the customer at the customer’s expense.
3. In case of ring size replacement, we will ship the desired ring size. One way shipping cost has to be borne by the customer.
Steps to follow
1. Drop us an email email@example.com.
2. Expect a response from us within 3 working days.
3. Pack the product and ship it to the address stated in point 4 below with the original gift box. It is advised that the return packets should be adequately packed and the gift box should be with a protective cover or bubble wrap so that there are no further damage of goods in transit.
4. Al Nawaem Jewellery, 2nd Floor, Office 13, Building 94, Road 85, Block 423, Jidhafs, Kingdom of Bahrain.